Ground Handling Services

Here are some of the ground handling services provided by NAC2000 in Zambia:

Ramp Services: NAC2000 offers ramp services, which involve handling aircraft on the apron or ramp area. This includes aircraft marshalling, parking and towing, baggage and cargo loading/unloading, and aircraft servicing (such as refueling, water servicing, and lavatory servicing). Their well-trained ramp agents adhere to strict safety protocols and efficiently manage the ground operations.

Passenger Handling: NAC2000 provides professional passenger handling services to ensure a smooth and comfortable experience for travelers. This includes passenger check-in, boarding assistance, special passenger assistance (such as for unaccompanied minors or passengers with reduced mobility), baggage handling, and gate services. They prioritize customer service, ensuring that passengers are assisted with care and efficiency.

Baggage Services: NAC2000 manages the entire baggage handling process, from check-in to delivery. They handle baggage sorting, tracking, and reconciliation, ensuring that each passenger's luggage reaches the correct destination. NAC2000 employs advanced technology and processes to enhance baggage handling efficiency and minimize the chances of mishandling.

Cargo and Freight Handling: NAC2000 provides comprehensive cargo and freight handling services, catering to both domestic and international shipments. They handle the handling, loading, unloading, and storage of cargo, ensuring that it is properly secured and handled in compliance with safety regulations. NAC2000 also assists with customs documentation and procedures for efficient cargo clearance.

Aircraft Cleaning and De-icing: NAC2000 offers aircraft cleaning services, ensuring that aircraft interiors are clean and presentable for passengers. They also provide de-icing services during the winter season to remove ice and snow from aircraft surfaces, ensuring safe takeoff and flight operations.

Operations and Flight Support: NAC2000 provides operational support to airlines and aircraft operators, including flight planning, weather briefings, and airport slot coordination. They assist with ground-to-air communication, ensuring effective coordination between ground staff and flight crews.

Catering Services: NAC2000 arranges in-flight catering services, coordinating with local catering providers to ensure the provision of quality meals and refreshments for passengers.

NAC2000's ground handling services are delivered by a team of trained professionals with expertise in aviation operations. They prioritize safety, efficiency, and customer satisfaction, contributing to a smooth and seamless travel experience for both passengers and airlines operating in Zambia.NAC2000 ground handling services include:

• Loading and off-loading of aircraft
• All related aircraft parking services including arranging aircraft parking bays
• Passenger and crew steps
• Aircraft support and supervision
• Managing ground power units and air start units
• Cabin cleaning
• Toilet and water services
• Aircraft refuelling
• Unaccompanied baggage services
• Wheel changing and tyre pressure
• Aircraft ground engineering services
• Pre-departure inspections
• Assistance with obtaining local flight clearances and landing permits
• Filing flight plans with air traffic control
• En route and destination weather reports
• Ground and flight crew communications