Skywave Technologies

Cloud PBX solution

• The Yeaster cloud PBX service is a feature -rich and adaptable solution that combines cloud (internet) technology services with advanced unified communication capabilities offering affordable hosted VoIP solutions at low up-front hardware costs.
• This system saves on equipment maintenance costs because no physical system is bought or installed. All you need is a PC, tablet or phone/softphone and you are ready to go.
• Skywave Technologies' cloud PBX platform offers multi-level security, monitoring and reporting capabilities as standard with a complete Hot Standby solution which provides their customers with high system availability and help prevent unnecessary business loss.

Detailed information

The Yeastar cloud PBX system is a package of services from Skywave Technologies that is used as an alternative to the office's usual telephonic connection. The package includes extension numbers, which can be accessed by an app with the necessary quantity of lines, in order to create a multichannel communication, and a set of useful supplementary options. It may include the phones of remote workers. All functionality is configured online exclusively for the needs of your business.

Cloud PBX hosts all software and data in the cloud. Cloud Hosted PBX empowers you to connect from anywhere in the world using your VoIP phone, a smartphone with software for VoIP, or desktop PC from any manufacturer. Now your employees can choose to work from home or even overseas at any time with the same office number using their preferred device.

Clients can increase capacity and add more functionalities at any time. Users can use the system from anywhere as long as there is internet.

Requirements:

This service requires the following:

• Internet and LAN (for physical handset) or Wi-Fi (for soft phones)
• Gateways for analogue, GSM and E1 trunks (hosted at clients' premises)
• SIP trunks connecting directly to the cloud PBX system
• Phones (handsets, smart phones, IP phones)
• Headsets
• Computers or laptops

Benefits

Remote and Home office

• Stay connected to the team while visiting a branch office or while working from home
• You can use either a desk phone, computer, smart phone, tablet or all of the above
• Calls from co-workers or clients will follow you where you are
• Work with no limitations at a café as you would at your desk

Mobile Extension and Multi device access

• Carry your office extension/number on up to 3 other devices (computer, smart phone, tablet or all of the above)
• Make and receive calls from anywhere at any time like you are sitting at your office desk
• Stay within reach for important client calls even while you are on the move
• Contact your co-workers back at the office to get information needed to close a deal at a dinner

Conferencing

• Attend meetings and never miss even unplanned team discussions
• Never be late for a meeting, start it virtually while you are still on your way and continue physically when you arrive
• Use the same platform for office calls and online conference meetings or discussions
• Add third parties like clients, suppliers, etc. seamlessly during the meeting/conference by calling their phone number

Flexible and affordable system

• PBX system is customized to your desired capacity and requirements
• You only pay for what you need
• You can add more users or reduce number of users in the PBX when necessary
• Monthly or annual payment plans on per user basis

Easy remote access and IT support

• IT support team can access the system from anywhere to provide support and make system changes
• Create new users, change user rights and delete users
• Adjust system functions and features
• No hardware maintenance required on client side
• Create configuration backups to restore whenever from wherever

Feature rich PBX with call centre integration

• IVR & MOH - Set up pre-recorded messages to Interactive Voice Response, Music on hold and
• Auto attendant for incoming calls, unattended calls and calls on hold
• Call recording - You can set up call recording for specific lines and users and download the recording later from anywhere
• Call records - Generate custom call record report on a spreadsheet
• Voicemail - If you miss an important call, the caller can leave a recording that you can play when you are available or back online
• Integrated call centre - Set up a call centre that can forward and receive calls with other users in the organisation when necessary.

Skywave Technologies is a leading Yealink IP phone distributor in Zambia. The company carries all leading models of this brand. They can also provide various accessories your business may need for communications success.

Skywave Technologies acknowledges that you want to work with a distributor that does more than just supply IP phones. Their team knows that you want a partner that provides you with solutions rather than just products, supporting you before and after a sale, and helping you grow your business.

Analogue/VoIP gateway

Skywave Technologies provides gateways that are cutting-edge products to connect legacy telephones, fax machines and PBX systems with IP telephony networks and IP-based PBX systems. Featuring rich functionalities and easy configuration, these gateways are ideal for small and medium enterprises that wish to integrate a traditional phone system into an IP-based system.

VoIP GSM gateway

GSM gateways are perfect for redundancy, T1 outages and connecting mobile devices to a phone system. These gateways use a SIM card and connect with a cellular tower. They convert the cellular connection to SIP and provide the connection as a trunk to a VoIP PBX. The number of SIM cards a gateway can hold determines how many calls you can make.

ISDN VoIP gateways

Skywave's ISDN VoIP gateways bridges the gap between ISDN phone lines and VoIP networks. These are available with single-span and dual span E1/T1/PRI gateway, and 4-port BRI gateway. Each one connects existing legacy PBX using BRI/PRI interfaces, or adds BRI/PRI trunks for IP-PBX.

Call centre system options:

On premise

Clients purchase all required equipment from Skywave Technologies or other suppliers. Skywave Technologies then install and configure the system and make sure the solution is up and running successfully.

Rental service

Clients can rent an entire system (equipment) including voice system, data networking system or both voice and data from Skywave Technologies. The rental fee covers installation and any repairs that will be needed while the system is in use, provided the service period has not expired. The PBX system is installed at the client's office but equipment is rented and not purchased.

• This highly affordable rental service requires a LAN (for physical handset) and/or Wi-Fi (for soft phones)
• Skywave sets up the LAN and charges for the cabling
• Clients can access all features of their PBX system, depending on what they pay for, but they pay less
• When the contract is terminated, Skywave Technologies collect all the equipment and leave the cabling system

Skywave Technologies' mission is to supply the most comprehensive and innovative range of video and audio conferencing systems to its clients. If you are not sure of the best equipment and accessories, their team is always available to recommend as well as provide professional technical support.

For companies involved in running regular conferences, investing in high quality video and audio conferencing systems is key. For your convenience, you can buy Skywave's range of conferencing equipment on this platform.

Customer Relationship Management (CRM) solutions

Skywave Technologies offers a wide variety of CRM software for both large and small businesses. CRM software that will integrate with their PBX include Microsoft Dynamics 365, Salesforce, SugarCRM and Bitrix24.

One of these software systems can help business owners easily track all communications and nurture relationships with their leads and clients. They replace the multitude of spreadsheets, databases and apps that many businesses patch together to track client data.

With a CRM system, your organisation will work more efficiently, you will manage time better as well as provide exceptional customer service.

Linkus App

Skywave Technologies offers this application that can be installed on smart devices and computers to allow them to connect to the VoIP PBX and provides all the features available on office phones. It works via the internet and can connect users from anywhere in the world if they have internet access. This means that users from another town or city can be connected and can use the same PBX system as at the office. It is a solution which does not require the purchase of another PBX system. It is a perfect solution for working remotely (from home or on the move).

With the Linkus App, you will never miss a call when working away from the office. And it helps reduce mobile voice charges with VoIP phone calls made through the company PBX.

Having the Linkus App means:

• Bringing your extension home! Your office extension follows you wherever you go, mobile workers benefit from it the most as they benefit from one number which keeps their mobile numbers private and gives them access to enterprise and personal contacts instantly.
• Make and receive business calls
• Can make conference calls with as many as 8 people
• Can check voicemails and recordings
• Maintains your business identity

Features

• Instant messaging system – when you cannot talk, you can start a personal or group chat with anyone in your extension lists which enable you to have an instant sharing of ideas, pictures or files
• Corporate directory and external company/personal contacts
• Coloured presence status indicator - Enables one to see whether your colleague is available immediately
• Easy to manage and dial your external contacts that are synced across your PBX, Linkus desktop/Mobile client and IP Phone.

Whether you run a small or large business, you need professional business IT support services to work efficiently and succeed. You can rely on Skywave Technologies for a wide selection of IT consultancy services.

The company has assembled a team of highly trained consultants to offer reliable business IT support services. They have the resources and expertise to handle all IT queries and challenges.

Service and maintenance

Skywave provides technical support to their customers through their flexible service and maintenance plan. Their services include full technical support, routine maintenance services, equipment repairs, device upgrades, and system updates.

Reduce your annual maintenance costs by signing up for Skywave's voice and/or date network maintenance service and you won’t have to pay for every repair or equipment installation.

Skywave aims to satisfy its customers’ voice and data needs with the relevant solutions and systems that ensure they operate at optimum capacity.

Skywave Technologies' support services cover:

• VoIP infrastructure design, implementation, and support
• Migration to cloud-based communication platforms and services
• Remote technical support
• Other integrated communication consulting services