Hospitality is the relationship between the guest and the host, or the act or practise of being hospitable. This includes the reception and entertainment of guests, visitors, or strangers. The hospitality industry is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. This category deals with those services that support the hospitality industry; canteen and catering, conference venues, events and hospitality management and hospitality supplies. You will find here those service companies in Zambia supporting these services.
The hospitality industry has one main theme: To provide guests with quality services. Here on Infobwana, you will find a wide selection of hotels, lodges, guest houses, backpackers and many other companies that provide hospitality services as well as products in Zambia.
The hospitality industry applies to nearly any company that deals with customer satisfaction and is focused on meeting leisurely needs rather than basic ones. With the broadness of this industry, some defining aspects are important to understand. It is a broad category of fields within the service industry that includes lodging, event planning, conference venues, catering, transportation and more.
There are four segments of the hospitality industry which include: