IOSAT Communication Services Zambia

IOSAT Communication Services Zambia integrates the most advanced and reliable security solutions from different vendors to provide sophisticated and comprehensive security programmes. This company is leveraging its expertise in communication and IT systems to enable its customers remote view and control of their assets from any point on the globe at all times.

Each business requires different IT solutions depending on its operations and complexity. IOSAT Communication Services Zambia offers packages that include the whole range of professional services:

• Networks and computing systems design
• Remote support
• On-site hardware fault repair
• IT and integration solutions
• Data security and backup
• Server consolidation
• Migration and virtualisation
• Design and construction of telecommunication infrastructure
• Improvement and optimisation of existing infrastructure
• Software and hardware solutions
• Email services and spam filtering
• Cloud services

Service contracts offered

IOSAT is committed to short response time and professional service at the highest level of competency. The company has a support center which is always available together with on-site professional support. IOSAT also offers a 24/7 extended support "around the clock", if required. Service contracts have the following options:

• Retainer - A fixed cost agreement that provides comprehensive support and maintenance including all the available services. Retained customers are served at the highest priority and will receive the fastest response.
• Hours bank - Purchasing an agreed upon bank of support hours allows the customer to be serviced at any time on the basis of the lowest hourly labour cost. This service has a priority over the service call.
• Service call - This service contract involves a service without an agreement and subject to availability. Price is determined in accordance with the scope of work. A fee will be charged by the hour according to the price list.

IOSAT’s service approach

Preliminary mapping

A one-time activity performed before signing a service contract. As part of this process, IOSAT performs initial mapping of existing stations and equipment at the customer’s premises. The mapping is done for each site and includes accurate counting and labeling of all stations, network devices and servers. At the end of the process, they recommend which actions should be taken in order to ensure the quality and integrity of the computing network.

Installation of control and security components

In coordination with the customer, this company performs the necessary installations of security components (if needed) such as antivirus programs and firewalls, as well as monitoring and control software.

Ongoing maintenance

The maintenance activity includes maintenance of the servers, network devices and stations, as well as preventive maintenance and remote installation and upgrade of software. Maintenance includes all the steps required to locate and repair equipment failures, proactively and in response to the service call.

IOSAT Communication Services Zambia provides turn-key packages that include all the equipment, installation, bandwidth, and 24/7 support as an integrated solution. Their systems are designed to support an array of data networking, digital telephony, broadband Internet access, and real-time video requirements. To meet the different needs and wants of their clients, IOSAT offers tailored services and customised networks.

IOSAT Communication Services Zambia is committed to providing integrated satellite communication solutions to companies across all industries, as well as individuals. Their solutions are engineered to deliver high data rates and are reliable. IOSAT coverage areas are flexible and include both on C and Ku band satellites which deliver global coverage. They offer the following satellite options:

• Africasat 1A
• ABS 3A
• YAMAL 402